The Customer Economy

This program is also available as an online web course. To view program and take the test online click here.
Program Description:
This program takes an in-depth look at how the value of customer relationships affects market value. Continued emphasis on customer satisfaction measurement programs requires renewed vigor as internal and external customers are identified, managed, and maintained. The program includes discussions of product branding, organizational culture, loyalty, behaviors, performance improvement, employee contributions, and much more.

The target audience is radiology administrators. All other healthcare leaders may also benefit from this presentation.

Unless otherwise noted, this broadcast will be ASRT-approved as a Category A program by the first airdate. You must submit the required information by the deadline date to obtain continuing education credit.

Original Release Date: 3/29/2007

Program Providers:
Leadership TiP-TV
Click here to download a PDF version of program Supplement or Test.
Target Audience:
Radiology Administrators
Credit Type # Credits Submission Deadline
ASRT 1 03/24/2011
Clinical Specialties:
Leadership

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